At Julian Focus, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, our Return and Refund Policy explains the conditions and steps for returning items and receiving a refund.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 30 days of the delivery date.

  • Items must be unused, unwashed, and in their original packaging with tags intact.

  • Proof of purchase (order confirmation or receipt) is required.

Items that are worn, damaged due to misuse, or returned without original packaging may not be eligible for a refund.

2. Non-Returnable Items

The following items are non-returnable:

  • Final sale or clearance items

  • Gift cards

  • Customized or personalized products

  • Travel hygiene products (e.g., pillows, sleep masks, etc.) for safety reasons

3. Return Process

To initiate a return:

  1. Email us with your order number and reason for return.

  2. We will respond with return instructions and a shipping label (if applicable).

  3. Pack your item securely and send it back using the provided label or a trackable shipping method.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds

  • Once your return is received and inspected, we will notify you via email.

  • If approved, your refund will be processed to the original method of payment within 5–10 business days.

  • Original shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

  • We offer exchanges for size, color, or product variations (if in stock).

  • To request an exchange, follow the same steps listed in the return process.

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Contact us within 7 days of delivery.

  • Include photos of the item and packaging.

  • We will arrange a replacement or issue a full refund, including any shipping fees.